FAQ
Common Questions
What to know before your first visit. If your question isn't here, call us or send a message.
Getting Started
What happens at my first visit?
A new-patient visit takes about an hour: an exam, X-rays when your dentist decides you need them, and a talk about your goals. You leave with a written plan and an estimate for any treatment.
What counts as a dental emergency?
A broken tooth, a knocked-out tooth or a toothache that will not let up is urgent: call us and we will tell you what we can do and what to do first. Trouble breathing or swallowing, or swelling that spreads to your face or neck, is a 911 call.
Pricing
Do you take my insurance?
We bill PPO dental plans and file the claim for you. Whether we are in network depends on your plan, so call us and we will tell you before you book. DHMO plans work differently, so ask us first.
What if I do not have insurance?
You pay the fee for your visit, and we give you a written estimate before treatment starts. Ask for it when you book or at your visit.
Do you accept Medicaid or CHIP?
Call us and we will answer plainly. We would rather tell you before you come in than after.
Can I get a written estimate before treatment?
Yes. After your exam your dentist lists the treatment, the visits it takes and what it will cost, and our front desk goes through your benefits with you.
General
Will it hurt?
We numb the area before we start, and you can raise your hand for a break at any point. Most people feel pressure rather than pain. Tell us what you feel and we adjust.
Do you see children?
Our practice is for adults. If you are looking for a children's dentist, we are glad to point you to one.
Do you offer sedation?
We numb the area and you can ask for a break at any point. We do not offer sedation at this office, and we can refer you to a practice that does.
Process
How often do I need X-rays and a cleaning?
Your dentist decides, based on your health and history. Many people come about every six months, and some need a different schedule.
What is a deep cleaning?
A deeper cleaning below the gumline, sometimes in more than one visit, when your dentist or hygienist finds signs of gum disease. They explain what they found and why before they start.
How do I change or cancel a visit?
Call us or send a message as early as you can, and we will find another time. Our front desk will tell you about any change fee when you book.
Still have questions?
Call us or send a message. We're glad to talk through your options.